Frequently Asked Questions
Everything you need to know about your ride and our services.
Do you offer professional bike assembly for online orders?
Yes, every bike purchased through Cahaba Cycles is professionally assembled and safety-checked by our certified mechanics before it is cleared for pickup or local delivery.
What is your return policy on cycling gear and accessories?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that for safety reasons, we cannot accept returns on used helmets or installed components.
Does my new bicycle come with a service plan?
Absolutely. Every new bike purchase includes a free 30-day break-in tune-up to ensure your cables, shifting, and braking systems are performing optimally after your first few rides.
Do you offer financing for high-performance mountain or road bikes?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans, allowing you to hit the trails now and pay over time.
Can I trade in my old bike for credit toward a new one?
We do offer a trade-in program. Bring your current bike into any Cahaba Cycles location for a professional appraisal, and we can apply its value toward your next upgrade.
How do I determine the correct frame size for my height?
While we provide online size charts, we highly recommend visiting us in-store for a professional fitting to ensure the geometry matches your body type and riding style perfectly.